Frequently asked Questions

Our most common Questions

Is there a minimum age to receive therapy?

Over 16’s only.

What sectors are your therapists selected from?

Hush employ therapists with expertise grounded in Psychology, Nursing and Social Work who work with complex mental health needs on a daily basis.  These individuals are insightful, knowledgeable and can think transparently.

Do you offer medical advice?

We do not offer medical advice

What kind of service is Hush?

We are a preventative service offering focussed therapy that allows for reflection. 

Can calls be refunded?

No refunds.

Why are your therapists called HT’s?

Hush Therapists or HT’s are known as this to ensure a level of professionalism.  Our therapists will not provide their personal details, age, gender etc because the focus is on the client. 

Is therapy challenging or something to be worried about?

Our HT’s will ask you questions that you might find challenging but that is in an effort to help the client.  Often a problem shared can make someone feel relieved and less stressed.  

What are your therapists trying to achieve during each call?

They will try to understand what the client’s main worries are and create a discussion to create a more optimistic future.

Guidance on Suicidal Thoughts and Suicidal Feelings

Hush Tell Us is an early-intervention talking therapy service, designed to support emotional wellbeing and encourage healthy coping strategies. We are not a crisis service and we are not able to provide suicide prevention support.

If you are experiencing suicidal thoughts, feelings of hopelessness, or are worried that you may act on these feelings, it is very important to get immediate help from a service equipped to provide crisis support.

If you are in distress or feel at risk:

Contact your GP as soon as possible for medical and mental health support.
Call Samaritans (UK) on 116 123 for free, confidential support, 24/7.
If you feel you may act on these thoughts or someone is in immediate danger, please call 999 or go to your nearest A&E.

Hush Tell Us can be part of a positive and supportive mental health routine, helping you talk things through and develop coping strategies over time. However, we cannot provide emergency intervention, and our guidance will always be to contact a more appropriate crisis or medical service if suicidal feelings are present.

How are our HT’s are selected?

At Hush, our therapists (HTs) are carefully selected based on their extensive experience, professional qualifications, and unwavering passion for mental health. Each therapist undergoes a rigorous vetting process to ensure they meet our high standards for providing quality care. We prioritise professionals who demonstrate empathy, understanding, and a genuine commitment to helping individuals navigate their mental health challenges. Our HTs are dedicated to offering a compassionate, accessible, and supportive service, ensuring clients receive the best possible care at every session.

Book a Call Today

Our therapists will contact you to arrange a session.

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